If a team identifies a need for more technical documentation, what should the scrum master facilitate?

When a team recognizes the necessity for more technical documentation, incorporating documentation requirements into the definition of done is the most effective approach. This integration ensures that documentation becomes a fundamental part of the development process rather than an afterthought. By defining it as a critical component of the completion criteria, the team solidifies its importance and promotes accountability for maintaining necessary documentation as they work on user stories.

This approach encourages consistent and timely updates to documentation alongside code changes, which helps to maintain alignment between technical details and the product being developed. Consequently, each team member is motivated to consider documentation as integral to their tasks, fostering a culture where documentation is treated as necessary to deliver a quality product.

While regular documentation updates, training sessions, or feedback sessions are beneficial in their contexts, they don't address the systemic need for documentation as directly as incorporating it into the definition of done. Regular updates may still miss the boat if they are not tied to clear completion criteria, training sessions may not sufficiently embed the importance of documentation in day-to-day work, and feedback sessions, while useful for gaining insights, do not inherently ensure that documentation gets done as part of the workflow.